Scheduling, Shipping & Returns
At Fitness Equipment of Eugene we understand that your fitness equipment needs require prompt attention in order to get you or your clients on track to better health and well-being. As such we will always work with you to schedule prompt and convenient service, whether it be delivering a product or servicing existing equipment.
Shipping & Delivery
Fitness Equipment of Eugene provides its residential and commercial customers with superior and efficient delivery services. We do everything we can to arrange prompt and convenient delivery of your fitness equipment. If a product is not in stock we work diligently to ensure your needs are being fulfilled as quickly as possible by coordinating with our fitness suppliers to get the product to your door ASAP. Though this will sometimes mean waiting several days for shipment, you can trust the staff at Fitness Equipment of Eugene is doing everything we can to facilitate the fastest delivery possible.
Your satisfaction is our success!
If you are not completely satisfied with your purchase, simply return it to Fitness Equipment of Eugene within 30 days of purchase. To be eligible for refund products must be, in original condition, unused, free from smell, discoloration and in Like-New original condition. There will be a restocking fee due of 25% because of many factors of. The presence of pet hair, notable smoke odor, or stains, may compromise a return’s eligibility for any refund.
Items returned after 30 days will be subject to a 30% restocking fee. The facilitation of returns beyond 45 days will be at Fitness Equipment of Eugene’s discretion.
Refunds may take up to 3 business days to process. This timeline may vary depending on your credit card processor and lending institution.
When making a return please:
- Include a copy of your order paperwork
- Indicate the reason for your return
- Specify whether you would like an exchange or refund
Return shipments should be addressed to:
We strongly suggest returns be shipped insured for full retail value, and with tracking.